All furniture is guaranteed for 5 years from the date of receipt.

You have 30 days to return any product:

1. The withdrawal request must be notified within 30 days after delivery of the package.
2. The product must be returned in its original packaging. If the product does not arrive in its original packaging, 30% will be deducted from the amount to be returned.
3. To proceed with the return of a product it is essential that the product is in perfect condition, disassembled, with all its accessories.
4. If the product is damaged, we will be entitled to refuse the refund or to make a partial refund.
5. The withdrawal implies that, Nest Dream will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, the refund will be made by the method of payment used in the order.
6. For the withdrawal, the customer must complete the withdrawal document provided by the customer service department.

The total cost of the return is calculated as follows:
transport costs charged at the time of purchase + 10% (as a collection management fee).

We do not apply any commission on the price of the product.

Example
If your purchase was charged 19,90 € for transport:
Return cost = 19,90 € + 1,99 € (10%) = 21,89 €.

Before buying online, remember that both shipping and returns have an environmental impact.

"Caring for the environment is everyone's business. Make sure, before you buy, that it really is the product you need."

Recommendations before buying:

• Read all product specifications.

• Check all the images on the sheet.

• Check the image with the measurements.

• Measure the place where you are going to place the product.

Invoices can take between 24 and 48 hours to be prepared.

If you need the invoice you can contact our customer service department directly.

Our entire catalog is designed in Europe and manufactured in different areas of Asia.

In order to pass the strict quality controls that are made to the furniture when crossing any border, all our products are certified with quality control documentation.

All our furniture is certified to enter the European Union with the quality control certificate, so all of them can support more than 120 kg.

The shipping company will contact you with the corresponding shipping information.

If the carrier has not contacted you within 24 business hours of being notified that your order has been shipped, please contact our customer service team who will be happy to assist you.

If your product has arrived damaged, you should contact the button below, providing us with the following information:

1. Order number.
2. Reference of the affected product.
3. Images of the product damage.
4. Images of the product packaging.

With this information we will initiate the processing of the product exchange.

Delivery times depend on package size and shipping address.

Below is a breakdown of the estimated delivery time by country:

• The data in this table are calculated on working days, excluding weekends and holidays.
• If your country is not included in this table and you would like to place an order with us, please contact our customer service department for more information on how to place your order.
• It will depend on the shipping company, depending on the address of the shipment and the customer's available schedule, to be able to offer the option of arranging delivery at a specific time.

To process your product warranty, we will need the following information:

1. Order number.
2. Date of the order.
3. Reason for the claim.
4. Images of the product problem.

With this information we will be able to initiate the claim.